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Homefront Honor Foundation SMS Terms and Conditions

Effective Date: July 21, 2026
Last Updated: July 21, 2026

These SMS Terms and Conditions govern text messages sent or received through the Homefront Honor Foundation text messaging service.

By opting in to, initiating, or continuing a text-message conversation with Homefront Honor Foundation, you agree to these SMS Terms and Conditions.

1. About the SMS Service

Homefront Honor Foundation may use SMS text messaging for conversational, person-to-person communications relating to:

  • Responding to questions or requests for assistance
  • Coordinating resource referrals
  • Following up regarding services or community resources
  • Scheduling or confirming meetings, appointments, or activities
  • Communicating with volunteers, staff members, board members, donors, partners, or program participants
  • Providing administrative, operational, or service-related information
  • Responding to communications initiated by the recipient

The SMS service is intended primarily for conversational and service-related communication. It is not intended for unsolicited advertising, mass marketing, or automated promotional broadcasts.

Consent to receive text messages is not required as a condition of receiving assistance or participating in Homefront Honor Foundation programs.

2. Availability of Programs and Services

Homefront Honor Foundation is a developing nonprofit organization. Certain programs, services, communication features, referral options, or activities described in these SMS Terms and Conditions may not be available at all times, in every location, or to every individual.

References to assistance requests, referrals, appointments, volunteer activities, donations, programs, or other services describe potential uses of the SMS service and do not represent that every listed program or service is currently offered.

The information requested or collected through SMS will depend on:

  • The nature of the communication
  • The programs or services currently available
  • The information voluntarily provided by the recipient
  • The information reasonably necessary to respond to a request
  • Applicable operational, legal, contractual, privacy, and security requirements

Homefront Honor Foundation seeks to collect only the information reasonably necessary for the applicable communication or service.

3. Opting In

You may opt in to SMS communications by:

  • Providing your mobile telephone number and expressly agreeing to receive text messages
  • Requesting that Homefront Honor Foundation contact you by text message
  • Initiating a text-message conversation with an authorized Homefront Honor Foundation representative
  • Responding affirmatively to an SMS consent request
  • Completing a form that clearly offers SMS communication as an option
  • Providing verbal or written consent that is appropriately documented by Homefront Honor Foundation

Consent applies only to communications from Homefront Honor Foundation and may not be sold, transferred, or assigned to an unrelated third party.

Consent is limited to the purpose for which it was provided. Providing consent for one type of communication does not necessarily constitute consent for unrelated communications.

4. Message Frequency

Message frequency varies depending on your interaction with Homefront Honor Foundation, the nature of your request, and whether you continue the conversation.

You may receive an initial message identifying Homefront Honor Foundation and explaining how to obtain help or opt out.

Additional messages may be sent as reasonably necessary to:

  • Respond to your request
  • Continue an active conversation
  • Provide an authorized update
  • Coordinate a referral, meeting, or activity
  • Communicate information you requested

5. Message and Data Rates

Homefront Honor Foundation does not charge a fee for participation in its SMS service.

Standard message and data rates may apply depending on your wireless carrier, mobile-service provider, and service plan.

You are responsible for any fees or charges imposed by your wireless provider.

6. Opting Out

You may stop receiving text messages at any time by replying with any of the following:

STOP, QUIT, END, CANCEL, UNSUBSCRIBE, REVOKE, or OPT OUT

After an opt-out request is received, you may receive one final confirmation message stating that you have been unsubscribed.

No additional text messages will be sent through that conversation unless:

  • You later provide renewed consent
  • You initiate a new conversation
  • A message is reasonably necessary to address an immediate safety, legal, or security concern

To resume receiving messages, reply:

START

Homefront Honor Foundation will also honor reasonable opt-out requests made through telephone, email, or another recognized communication method.

7. Help and Support

For assistance with the SMS service, reply:

HELP

You may also contact Homefront Honor Foundation at:

Email: sms-contact@homefronthonor.org
Telephone: (440) 325-7957
Website: https://homefronthonor.org

SMS messages are not monitored continuously and should not be used for emergencies.

For an immediate emergency, call 911.

Individuals experiencing a mental-health, emotional-distress, or suicide-related crisis may call or text 988.

8. SMS Privacy Statement

Homefront Honor Foundation respects your privacy.

Information provided through the SMS service may be used to:

  • Send and receive text messages
  • Respond to your questions or requests
  • Coordinate services, referrals, meetings, or activities
  • Maintain appropriate communication and consent records
  • Protect the security and integrity of Homefront Honor Foundation systems
  • Investigate suspected fraud, abuse, threats, or security incidents
  • Comply with legal, contractual, regulatory, and recordkeeping obligations

SMS information may be processed by Microsoft, telecommunications carriers, telephone companies, platform providers, and other service providers that assist with transmitting, delivering, securing, or maintaining text-message communications.

Mobile information will not be shared with third parties or affiliates for marketing or promotional purposes.

Text messaging originator opt-in data and consent will not be shared with any third parties.

Homefront Honor Foundation does not sell mobile telephone numbers, SMS opt-in information, or SMS consent records.

Information may be disclosed when reasonably necessary to:

  • Comply with applicable law, regulation, legal process, court order, subpoena, or governmental request
  • Protect the safety, rights, or property of an individual or Homefront Honor Foundation
  • Investigate suspected fraud, abuse, threats, misconduct, or security incidents
  • Prevent or address legal liability
  • Provide a service or referral that you specifically requested or authorized
  • Allow authorized service providers to operate or maintain the SMS service

For more information about how Homefront Honor Foundation may collect, use, retain, disclose, and protect information, please review our Privacy Statement.

9. Personally Identifiable Information, PHI, and Sensitive Information

SMS text messaging may not provide the same privacy or security protections as an approved encrypted communication method.

The Homefront Honor Foundation SMS service is not intended for transmitting highly sensitive personally identifiable information, Protected Health Information, detailed medical information, financial records, or identity documents.

Please do not send highly sensitive information through SMS, including:

  • Protected Health Information or detailed medical and mental-health information
  • Medical records, diagnoses, treatment records, or medication lists
  • Social Security numbers
  • Complete dates of birth when combined with other identifying information
  • Financial-account, bank-account, routing, or payment-card information
  • Passwords, verification codes, authentication codes, or account credentials
  • Copies or photographs of government-issued identification
  • Complete benefit, medical, housing, or financial-assistance applications
  • Information that could create a significant risk of identity theft, fraud, discrimination, or personal harm if disclosed

Some health-related information may qualify as Protected Health Information, commonly referred to as PHI, when it is created, received, maintained, or transmitted by a healthcare provider, health plan, healthcare clearinghouse, business associate, or another organization acting in a capacity regulated by the Health Insurance Portability and Accountability Act of 1996 and its implementing regulations, commonly referred to as HIPAA.

Use of the Homefront Honor Foundation SMS service does not establish that Homefront Honor Foundation is acting as a HIPAA-covered entity or business associate.

Use of the SMS service does not create a healthcare provider-patient relationship and does not authorize the transmission of PHI through SMS.

If sensitive information is necessary, Homefront Honor Foundation may ask you to continue through:

  • Encrypted email
  • A secure online form
  • A protected document-sharing service
  • Telephone communication
  • An in-person meeting
  • Another approved communication method

If highly sensitive information is sent to Homefront Honor Foundation without being requested, HHF may:

  • Limit its use
  • Redirect the communication to a more secure method
  • Restrict access to authorized personnel
  • Securely delete the information when retention is not reasonably necessary or legally required

10. Availability and Delivery

Text-message delivery is subject to:

  • Mobile-network availability
  • Carrier filtering
  • Device compatibility
  • Telephone-number accuracy
  • Service outages
  • Technical limitations
  • Other circumstances outside Homefront Honor Foundation’s control

Delivery is not guaranteed. Messages may be delayed, blocked, duplicated, lost, or delivered out of order.

Wireless carriers are not responsible for delayed or undelivered messages.

Homefront Honor Foundation may suspend, modify, or discontinue the SMS service at any time.

11. User Responsibilities

By using the SMS service, you agree that:

  • You are the authorized user of the telephone number provided.
  • The information you provide is accurate to the best of your knowledge.
  • You will notify Homefront Honor Foundation if your telephone number changes, is disconnected, or is reassigned.
  • You will not use the service to send unlawful, threatening, abusive, fraudulent, defamatory, malicious, or harmful content.
  • You will not impersonate another person or misrepresent your identity.
  • You will not send malware, deceptive links, malicious attachments, or content intended to compromise HHF systems or personnel.
  • You will not attempt to interfere with or disrupt the SMS service.
  • You will not use the SMS service for an emergency.

12. No Guarantee of Assistance

Text-message communication with Homefront Honor Foundation does not guarantee:

  • Eligibility for assistance
  • Approval of an application or request
  • Financial assistance
  • Housing or placement
  • Medical, legal, financial, or government benefits
  • Services from Homefront Honor Foundation
  • Services from another organization

Homefront Honor Foundation may provide resource navigation, information, or referrals. Third-party organizations independently determine eligibility, availability, approval, and service delivery.

Information provided through SMS is not medical, legal, financial, clinical, or emergency advice.

13. Electronic Records

By agreeing to communicate through SMS, you consent to the electronic creation and retention of records documenting:

  • Your telephone number
  • Your opt-in or consent
  • Your messages and communication history
  • Your communication preferences
  • Your HELP, STOP, START, or other keyword requests
  • Your opt-out or renewed-consent records

Homefront Honor Foundation may retain consent records and relevant communication history in accordance with its privacy, security, records-management, legal, contractual, and operational obligations.

14. Changes to These Terms

Homefront Honor Foundation may update these SMS Terms and Conditions to reflect changes in:

  • Programs or services
  • SMS technology or providers
  • Legal or regulatory requirements
  • Privacy and security practices
  • Operational procedures

Revised terms will be posted on this webpage with an updated “Last Updated” date.

Continued use of the SMS service after updated terms are posted constitutes acceptance of the revised terms.

15. Contact Information

Questions regarding these SMS Terms and Conditions may be directed to:

Homefront Honor Foundation
Website: https://homefronthonor.org
Email: privacy@homefronthonor.org
Telephone: (440) 325-7957

For SMS assistance, reply HELP.

To stop receiving SMS messages, reply STOP.

You may review the Homefront Honor Foundation Privacy Statement at: https://homefronthonor.org/privacy