Homefront Honor Foundation SMS Terms and Conditions

Homefront Honor Foundation may use SMS for conversational and service-related communications involving:

• Responding to questions or inquiries
• Following up regarding an assistance request
• Coordinating resource information or referrals
• Scheduling or confirming meetings or activities
• Communicating with volunteers, staff, board members, donors, partners, or participants
• Providing administrative or service-related updates
• Responding to communications initiated by the recipient

The service is intended primarily for low-volume, person-to-person communication. It is not currently intended for unsolicited advertising, automated promotional campaigns, or mass-marketing broadcasts.

Homefront Honor Foundation is a developing nonprofit organization. Certain programs, referral options, communication features, events, volunteer activities, or assistance processes described in these terms may not be available at all times or to every individual.

References to assistance, referrals, appointments, volunteering, donations, programs, or related services describe potential uses of SMS and do not represent that every listed service is currently open or available.

Information requested through SMS will depend on:

• The nature of the communication
• The services currently available
• The information you voluntarily provide
• What is reasonably necessary to respond
• Applicable privacy, security, legal, and operational requirements

You may consent to SMS communication by:

• Providing your mobile number and expressly agreeing to receive text messages
• Selecting an SMS-consent option on an HHF form
• Requesting that an authorized HHF representative contact you by text
• Initiating a text-message conversation with HHF
• Responding affirmatively to a consent request
• Providing verbal or written consent that HHF appropriately documents

Consent applies only to communications from Homefront Honor Foundation and to the purpose for which the consent was provided.

Consent to receive SMS messages is optional. It is not required as a condition of receiving assistance, donating, volunteering, making an inquiry, or participating in an available HHF program.

You represent that you are the subscriber, customary user, or otherwise authorized user of the mobile number provided.

Message frequency

Message frequency varies based on your interaction, your request, whether you continue the conversation, and the amount of follow-up reasonably needed.

Messages may include an initial identification of Homefront Honor Foundation and instructions for receiving help or opting out.

Message and data rates

Homefront Honor Foundation does not charge a fee to participate in the SMS service. Standard message and data rates may apply depending on your wireless carrier, device, service plan, and location.

You are responsible for charges imposed by your wireless provider.

You may withdraw SMS consent at any time by replying with a recognized opt-out request, including:

HHF will also honor another clear and reasonable statement that you no longer wish to receive text messages.

After opting out, you may receive one final confirmation stating that your request was processed. No additional SMS messages will be sent through that conversation unless you later provide renewed consent or initiate a new conversation.

You may also request an opt-out through email, telephone, or another available HHF contact method.

To resume receiving messages after opting out, reply START or provide new documented consent.

Reply HELP for SMS assistance.

You may also contact HHF at:

• SMS support: sms-contact@homefronthonorfoundation.org
• Privacy support: privacy@homefronthonorfoundation.org
• Telephone: (440) 325-7957
• Website: homefronthonorfoundation.org

SMS messages are not monitored continuously. Response times may vary.

Information provided through SMS may be used to:

• Send, receive, and document messages
• Respond to questions or requests
• Coordinate referrals, meetings, or activities
• Maintain communication and consent records
• Secure and administer HHF systems
• Investigate suspected fraud, abuse, threats, or security incidents
• Comply with legal, contractual, and recordkeeping requirements

Microsoft, telecommunications carriers, telephone-service providers, cloud providers, and other authorized technical providers may process limited SMS information solely as necessary to transmit, deliver, secure, document, or maintain the messaging service.

HHF does not sell mobile telephone numbers, SMS opt-in information, or SMS consent records.

Information may be disclosed when reasonably necessary to comply with law, investigate suspected abuse or security incidents, protect safety or legal rights, operate the messaging service, or fulfill a referral or service that you specifically requested or authorized.

Review the complete Homefront Honor Foundation Privacy Statement for more information.

SMS may not provide the same privacy or security protections as an approved encrypted communication method.

Do not send highly sensitive information by text, including:

• Detailed medical or mental-health information
• Medical records, diagnoses, treatment records, or medication lists
• Social Security numbers
• Complete financial-account or routing information
• Payment-card numbers or security codes
• Passwords, authentication codes, or verification codes
• Copies or photographs of government-issued identification
• Complete benefits, housing, medical, or financial-assistance applications
• Information that could create a significant risk of identity theft, fraud, discrimination, or personal harm

When sensitive information is necessary, HHF may direct you to encrypted email, a secure form, protected document sharing, a telephone call, an in-person meeting, or another approved communication method.

If sensitive information is sent without being requested, HHF may restrict access, redirect the conversation to a more secure method, limit use of the information, or securely delete it when retention is not reasonably necessary or legally required.

SMS delivery depends on systems and conditions that may be outside HHF’s control, including:

• Mobile-network availability
• Carrier filtering and spam controls
• Device and service compatibility
• Telephone-number accuracy
• Internet, cloud, or telephone-service outages
• Technical errors or maintenance
• Other carrier or platform limitations

Delivery is not guaranteed. Messages may be delayed, blocked, duplicated, lost, or delivered out of order.

Wireless carriers are not responsible for delayed or undelivered messages.

HHF may modify, suspend, or discontinue the SMS service when reasonably necessary.

By using the SMS service, you agree that:

• You are authorized to use the mobile number involved
• Information you provide is accurate to the best of your knowledge
• You will notify HHF if your number changes, is disconnected, or is reassigned
• You will not send unlawful, threatening, fraudulent, abusive, or malicious content
• You will not impersonate another person
• You will not send malware, deceptive links, or harmful attachments
• You will not attempt to disrupt or compromise HHF systems
• You will not use SMS as an emergency-response channel

HHF may restrict or block communications involving threats, harassment, fraud, abuse, unlawful conduct, malicious content, or interference with its systems.

Communicating with HHF through SMS does not guarantee:

• Eligibility for assistance
• Approval of a request or application
• Financial or material assistance
• Housing, placement, or transportation
• Medical, legal, financial, or government benefits
• Services from HHF
• Services or approval from another organization

HHF may provide general information, resource navigation, or referrals as capacity and available programs allow.

Third-party organizations independently determine eligibility, availability, approval, and service delivery.

Information provided through SMS is not medical, legal, financial, clinical, or emergency advice.

By agreeing to SMS communication, you understand that HHF may create and retain electronic records involving:

• Your mobile telephone number
• The date, time, source, and scope of consent
• Your messages and communication history
• Your communication preferences
• HELP, STOP, START, and related keyword requests
• Opt-out and renewed-consent records

Records may be retained according to HHF’s privacy, security, legal, tax, insurance, contractual, records-management, and operational requirements.

HHF may update these terms to reflect changes in:

• Programs and services
• Messaging technology or providers
• Legal or regulatory obligations
• Privacy and security practices
• Operational procedures

Revised terms will be posted on this page with an updated “Last Updated” date.

Material changes may also be communicated through another appropriate method.

Your continued use of the SMS service after revised terms are posted indicates acceptance of the updated terms. You may stop SMS communication at any time by replying STOP.