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Homefront Honor Foundation Privacy Statement

Effective Date: July 21, 2026
Last Updated: July 21, 2026

Homefront Honor Foundation (“Homefront Honor Foundation,” “HHF,” “we,” “our,” or “us”) respects your privacy and is committed to handling personal information responsibly, securely, and transparently.

This Privacy Statement explains how HHF may collect, use, retain, disclose, and protect information when you visit our website, communicate with us, request assistance, participate in our programs, volunteer, donate, or use our SMS text-messaging service.

1. SMS Privacy and Mobile Information

Mobile opt-in information will not be shared with third parties for marketing purposes.

Homefront Honor Foundation does not disclose text-messaging originator opt-in data or SMS consent records to third parties.

HHF does not sell, rent, transfer, or provide mobile telephone numbers, SMS opt-in information, or SMS consent records to third parties or affiliates for their marketing or promotional use.

Information provided through the SMS service is used to transmit and receive messages, respond to requests, maintain appropriate communication records, coordinate authorized services or referrals, and protect the security and integrity of HHF systems.

For SMS assistance, reply HELP. To stop receiving SMS messages, reply STOP.

For customer support, email privacy@homefronthonor.org or call (440) 325-7957.

Please review the Homefront Honor Foundation SMS Terms and Conditions.

2. Scope of This Privacy Statement

This Privacy Statement may apply to information collected through:

  • The Homefront Honor Foundation website
  • Online contact, assistance, referral, volunteer, donation, and registration forms
  • Email, telephone, and SMS text-message communications
  • Homefront Honor Foundation programs and community outreach
  • Volunteer, board-member, employee, contractor, and partner interactions
  • Events, surveys, resource-navigation activities, and service requests
  • Other authorized HHF systems, platforms, and communication channels

3. Availability of Services and Conditional Data Collection

Homefront Honor Foundation is a developing nonprofit organization. Certain programs, services, communication features, forms, referral options, or activities described in this Privacy Statement may not be available at all times, in every location, or to every individual.

The categories of information described in this Privacy Statement identify information that HHF may collect when a particular service, program, feature, or interaction is available and used. Their inclusion does not mean that HHF currently offers every described service or collects every listed category of information from every person.

HHF will not ordinarily collect information associated with a program, service, application, payment method, messaging feature, referral process, or website feature that is not currently offered, activated, or used.

The information actually collected depends on:

  • The programs and services currently available through HHF
  • The nature of your interaction with us
  • The information you voluntarily provide
  • The forms or communication methods you choose to use
  • The information reasonably necessary to respond to your request
  • Applicable operational, legal, contractual, insurance, and security requirements

HHF seeks to collect only information reasonably necessary for the applicable purpose.

4. Information We May Collect

Information You Provide Directly

Depending on your interaction with HHF, we may collect:

  • Name and contact information
  • Email address and telephone number
  • Mailing address, county, or ZIP code
  • Preferred communication method
  • Veteran, surviving-spouse, caregiver, or military-family status
  • General information about a request for assistance or community resources
  • Volunteer, employment, board-service, contractor, or partnership information
  • Event registrations and attendance information
  • Donation and transaction-related information
  • Communications, questions, feedback, complaints, and correspondence
  • Consent, authorization, acknowledgment, and opt-in records
  • Information voluntarily provided when requesting referrals or support

Information Collected Automatically

When website analytics, security tools, cookies, or similar technologies are enabled, HHF may automatically receive limited technical information such as:

  • Internet Protocol address
  • Browser and device type
  • Operating system
  • Date and time of access
  • Pages viewed
  • Referring website or link
  • Approximate geographic region
  • Website performance and security information

Some or all of these technologies may not be enabled at all times. HHF does not represent that every listed category of technical information is currently collected.

Donation and Payment Information

When donations or payments are accepted through a third-party payment processor, that provider may collect payment-card, bank-account, billing, or transaction information directly.

HHF may receive limited transaction details such as the donor’s name, contact information, donation amount, transaction date, campaign, payment status, and receipt information.

HHF generally does not intend to directly store complete payment-card numbers, bank-account credentials, or payment-card security codes.

5. Personally Identifiable Information and Health-Related Information

Depending on the services currently offered and the nature of an individual’s interaction with HHF, we may receive personally identifiable information, sensitive personal information, or health-related information.

Such information may include, when reasonably necessary:

  • Full name, mailing address, email address, and telephone number
  • Date of birth or age
  • Veteran, military-family, caregiver, or surviving-spouse status
  • Government-issued identification information
  • Financial hardship, housing, employment, or benefit-related information
  • Disability or service-connected condition information
  • Mental-health, physical-health, medication, treatment, or healthcare-related information
  • Information needed to coordinate an authorized referral or request for assistance

The inclusion of these categories does not mean that HHF currently collects every listed type of information or collects it from every individual.

HHF seeks to collect sensitive information only when it is reasonably necessary for an available program, service, referral, legal requirement, or other legitimate organizational purpose.

Protected Health Information and HIPAA

Certain health-related information may qualify as Protected Health Information, commonly known as PHI, when it is created, received, maintained, or transmitted in a capacity regulated by the Health Insurance Portability and Accountability Act of 1996 and its implementing regulations, commonly known as HIPAA.

This Privacy Statement does not represent that Homefront Honor Foundation is currently a HIPAA-covered entity or business associate, or that every item of health-related information received by HHF constitutes PHI under HIPAA.

If HHF becomes subject to HIPAA through its programs, contracts, partnerships, activities, or business-associate relationships, HHF will implement the privacy, security, breach-notification, documentation, authorization, training, contractual, and information-handling requirements applicable to that relationship.

Where required, HHF may enter into a Business Associate Agreement or other appropriate privacy and data-protection agreement before creating, receiving, maintaining, or transmitting PHI on behalf of a HIPAA-regulated organization.

Regardless of whether particular information is legally classified as PHI, HHF intends to treat individually identifiable health information as sensitive and restricted information.

Access will be limited to authorized individuals with a legitimate need to know, and reasonable administrative, technical, and physical safeguards will be used to protect the information.

Minimum Necessary Information

HHF seeks to limit the collection, use, access, retention, and disclosure of sensitive personal and health-related information to the minimum amount reasonably necessary to accomplish the applicable purpose.

HHF may decline to collect or retain medical records, Social Security numbers, financial-account information, identification documents, or other highly sensitive information when that information is not necessary for the service being provided.

6. How We May Use Information

HHF may use personal information to:

  • Respond to questions and requests
  • Provide resource navigation and referrals
  • Communicate about available services and programs
  • Schedule, confirm, or follow up on meetings and activities
  • Manage volunteers, staff members, board members, contractors, and partners
  • Process and acknowledge donations
  • Maintain consent, authorization, training, and participation records
  • Operate, maintain, secure, and improve our website and systems
  • Detect fraud, abuse, unauthorized access, and security incidents
  • Maintain appropriate organizational and financial records
  • Comply with legal, contractual, insurance, tax, and regulatory obligations
  • Protect the safety, rights, and property of individuals and HHF
  • Evaluate program effectiveness and community needs

7. SMS Text Messaging

Homefront Honor Foundation may provide low-volume, conversational, person-to-person SMS text messaging.

Messages may include:

  • Responses to questions or inquiries
  • Assistance-request follow-ups
  • Resource-referral coordination
  • Meeting or appointment confirmations
  • Volunteer communications
  • Administrative or service-related updates
  • Other communications requested or authorized by the recipient

Consent to receive SMS messages is optional and is not required as a condition of receiving assistance, volunteering, donating, or participating in an HHF program.

Message frequency varies.

Message and data rates may apply.

Reply HELP for assistance. Reply STOP to unsubscribe.

8. Sensitive Information and SMS

SMS text messaging may not provide the same privacy or security protections as an approved encrypted communication method.

Please do not send highly sensitive information through SMS, including:

  • Protected Health Information or detailed medical information
  • Medical records, diagnoses, treatment records, or medication lists
  • Social Security numbers
  • Financial-account, bank-account, routing, or payment-card information
  • Passwords, verification codes, or authentication credentials
  • Copies or photographs of government-issued identification
  • Complete benefit, medical, housing, or financial-assistance applications
  • Information that could create a significant risk of identity theft, fraud, discrimination, or personal harm

When sensitive information is necessary, HHF may direct you to encrypted email, a secure online form, a protected document-sharing service, telephone communication, an in-person meeting, or another approved method.

9. When We May Share Information

HHF may share limited information when reasonably necessary to operate its services, comply with legal obligations, protect an individual or the organization, or fulfill a request authorized by the individual.

Recipients may include:

  • Website, hosting, email, telephone, and technology providers
  • Microsoft and other authorized cloud-service providers
  • Telecommunications carriers
  • Payment processors and financial institutions
  • Professional advisers, accountants, auditors, insurers, and attorneys
  • Government authorities when disclosure is required by law
  • Community organizations or referral resources when the individual authorizes the disclosure
  • Vendors assisting with security, records management, or organizational operations

The categories described above exclude SMS originator opt-in data and consent records. HHF does not share that information with third parties.

HHF does not sell personal information for monetary compensation.

10. Referrals and Community Resources

When you request assistance connecting with another organization, HHF may ask for permission to share limited information necessary to make or coordinate the referral.

Whenever appropriate, HHF will seek authorization before disclosing nonpublic information to an unrelated referral organization.

Third-party organizations maintain their own privacy practices, eligibility rules, security procedures, and records.

HHF is not responsible for the independent privacy practices of another organization after information is lawfully provided to that organization.

11. Cookies and Website Technologies

Our website may use cookies or similar technologies for security, functionality, preferences, analytics, performance, fraud prevention, or website administration.

The technologies used may change as website features are added, removed, enabled, or disabled. Certain cookies may be necessary for the website to function properly.

Some cookie, analytics, advertising, or tracking technologies described in this Privacy Statement may not currently be enabled.

Your browser may allow you to block or delete cookies. Disabling cookies may affect the availability or performance of certain website features.

12. Data Minimization and Retention

HHF seeks to collect and retain only information reasonably necessary for legitimate organizational, operational, security, financial, legal, or service-related purposes.

Retention periods may vary based on:

  • The nature of the information
  • The purpose for which it was collected
  • Legal, tax, insurance, contractual, or reporting requirements
  • Security and fraud-prevention needs
  • Consent or authorization provided by the individual
  • HHF records-retention and secure-destruction procedures

Information may be deleted, anonymized, or securely destroyed when it is no longer reasonably required, subject to applicable recordkeeping obligations.

13. Information Security

HHF uses reasonable administrative, technical, and physical safeguards designed to protect information against unauthorized access, disclosure, alteration, loss, misuse, or destruction.

Safeguards may include:

  • Access controls and least-privilege permissions
  • Multifactor authentication
  • Managed devices and encryption
  • Secure email and file-sharing tools
  • Security monitoring and logging
  • Workforce and volunteer confidentiality requirements
  • Cybersecurity and privacy training
  • Incident-reporting and response procedures

No website, network, email system, mobile carrier, storage system, or electronic transmission method can be guaranteed to be completely secure.

14. External Websites and Services

Our website or communications may contain links to external websites, community resources, government services, nonprofit organizations, social-media platforms, or other third-party services.

HHF does not control and is not responsible for the privacy, security, content, or availability of independent third-party websites or services.

You should review the applicable privacy policies before providing information to an external organization.

15. Children’s Privacy

HHF does not knowingly collect personal information online directly from children under 13 without appropriate permission from a parent or legal guardian.

When programs involving minors are offered, additional consent, authorization, and privacy procedures may apply.

16. Your Choices

Depending on the circumstances, you may:

  • Decline to provide optional information
  • Choose not to receive SMS messages
  • Reply STOP to opt out of an SMS conversation
  • Unsubscribe from optional email communications
  • Request correction of inaccurate contact information
  • Ask questions about how your information is handled
  • Request deletion of certain information, subject to legal, operational, financial, security, and record-retention requirements

Opting out of SMS does not prevent you from requesting assistance through another available communication method.

17. Privacy Rights Under Applicable Law

Depending on your location and the laws applicable to your information, you may have additional rights involving access, correction, deletion, restriction, or disclosure of personal information.

Not all privacy rights apply in every jurisdiction or to every nonprofit organization, category of information, or type of record.

HHF may need to verify your identity before responding to certain requests and may retain information when required by law or reasonably necessary for legitimate organizational purposes.

18. Changes to This Privacy Statement

HHF may update this Privacy Statement to reflect changes in programs, technology, services, legal obligations, or information-handling practices.

Updates will be posted on this page with a revised “Last Updated” date. Material changes may also be communicated through other appropriate methods.

19. Contact Us

Questions, privacy requests, or concerns regarding this Privacy Statement may be directed to:

Homefront Honor Foundation
Website: https://homefronthonor.org
Privacy and Support Email: privacy@homefronthonor.org
Telephone: (440) 325-7957

For SMS assistance, reply HELP. To stop SMS messages, reply STOP.